The floor, live.
Every call in progress, with its transcript running. Step in when a call needs you.
- Listen, whisper or join any live call.
- Every time it is logged, with who and when.
- Works today for every team on Kite.
Every caller answered. Every call reviewed.
Queues, menus and AI review for your service desk.
Coming soon. Live monitoring works today.
Built for the people who answer.
Shorter waits for callers. Less listening for managers.
Queues Coming
Hold music, place in line and the next free agent.
Menus Coming
Press 1 for service, with company hours built in.
Callbacks Coming
Callers keep their place without waiting on hold.
AI review Coming
Every call scored against your checklist.
The notes are done when the call ends.
Summary, next steps and the case notes, written while the agent talks.
- Live transcript on every call.
- Summary posted to the CRM in one click.
- Trackers for the words that matter: refund, cancel, a competitor.
Know how the desk is doing, right now.
The numbers a support lead checks every hour, on one screen.
Service level Coming
Answered within your target, by hour and by queue.
Wait and abandonment Coming
How long callers waited, and how many gave up.
Agent status Monitoring today
Who is on a call, in wrap-up or free.
Be first on Kite Support.
Tell us about your desk. We will set it up with you when it opens.
- Start on Kite Phone today. Your numbers carry over.
- Listen, whisper and join already work.
Start with the phone today.
Kite Phone runs your numbers now. Support joins the same system.